From opening an account to making a withdrawal — get help with anything. Our Bangla-speaking team is always here for you.
What can we help you find?
Browse the sections below to find a solution to your issue. Each section includes detailed guides and examples.
Steps to create a new account, OTP verification, and profile setup.
Everything you need to know about depositing and withdrawing via bKash, Nagad, and Rocket.
How to use welcome bonuses, reload offers, and voucher codes.
Common questions about cricket betting, Live Casino, and slots.
Password changes, two-factor authentication, and account security.
Help with downloading, installing, and updating the Android and iOS apps.
How to earn VIP points, level up, and access exclusive benefits.
Reach our Bangla-speaking team via live chat, email, or phone.
New to cxcricket co? Follow the steps below and you'll be ready to play in just 10 minutes.
Go to our registration page, enter your mobile number and password, then verify with the OTP — your account will be ready instantly.
Add your name, date of birth, and payment method. You only need to do this once.
Start with as little as ৳300 via bKash, Nagad, or Rocket. Funds are credited to your wallet instantly.
Cricket betting, Live Casino, or lottery — pick what you love and enjoy.
We understand that visiting an online platform for the first time can raise a lot of questions. Whether it's wondering if your deposit went through, when your bonus will appear, or how quickly you can receive your winnings — these concerns are completely normal. That's why cxcricket co The Help Center is here to put all those worries to rest.
Our support team operates entirely in Bangla, because we believe problems get resolved much faster when help is available in your own language. Whether you're reaching out from Dhaka, Chittagong, Rajshahi, or anywhere else in the country, a Bangla-speaking representative will respond right away.
cxcricket coThere are three main ways to get support. First, live chat — available 24/7, with an agent connecting in under 2 minutes on average. Second, email support — describe your issue in detail and you'll typically get a reply within 1 hour. Third, our Help Centre's own FAQ and guide sections — where the most common questions are answered in full.
Payment issues are the most common queries we receive. Sometimes a deposit may stay pending due to network problems, or a withdrawal request may take longer than expected. There's no need to worry — our payments team monitors every transaction, and any issue is resolved within 24 hours.
A lot of users have questions about account security. cxcricket coThe best way to keep your account secure is to enable two-factor authentication (2FA). Once active, no one can log in without entering the OTP sent to your mobile. If you forget your password, click 'Forgot Password' and an OTP will be sent to your registered number.
Bonuses and vouchers are a common source of confusion. Each bonus comes with its own terms — such as wagering requirements and expiry dates. If you're unsure about a particular bonus, check the 'Bonuses & Vouchers' section in our Help Centre for full details, or ask us directly via live chat.
There's a dedicated guide for mobile app users. Android users need to download and install the APK file, while iPhone users can add the site to their home screen directly from Safari. If you run into any trouble during installation, check our video guide — it walks you through every step.
cxcricket coUnder the responsible gaming policy, if you ever feel that your gaming habits are becoming difficult to control, please contact our help center immediately. We can set deposit limits, arrange a temporary break, or process a self-exclusion — no questions asked, no judgment.
Use a password of at least 8 characters, mixing uppercase letters, numbers, and symbols. Avoid using your date of birth or mobile number as a password.
Enable 2FA from your account settings. You'll receive an OTP on your mobile with every login, so no one else can access your account.
No cxcricket co staff member will ever ask for your password. If someone does, it's a scam.
Always use your own mobile data or a trusted network when logging into your account.
Open the bKash app → Send Money → Send to our number → Copy the transaction ID and paste it into the deposit form. Your balance will be updated within 5 minutes.
Send money via the Nagad app. Each transaction can be from a minimum of ৳300 up to a maximum of ৳50,000.
Your account must be verified before you can make a withdrawal. Funds are usually delivered to your mobile banking number within 15 minutes.
Contact us via live chat with your transaction ID and a screenshot. Our payments team will resolve it quickly.
Answers to the most frequently asked questions.
Can't find what you're looking for? Talk to us directly — our Bangla-speaking team is always ready to help.
The fastest way to get help. An agent typically connects within 2 minutes on average.
Currently ActiveEmail us for more complex issues. Expect a reply within 4 hours.
Response within 4 hoursDetailed answers to the most common questions are available on our FAQ page.
Always AvailableAt cxcricket co, you never have to face an issue alone. Our team is always here for you.